Cancellation and Refund Policy

We at MyEpic-T strive to ensure customer satisfaction with every purchase. Please read our cancellation and refund policy carefully to understand your rights and obligations.

Final Sale on Opened Items

All purchases are final if the product bottle has been opened. We cannot accept returns or issue refunds on products that have been opened.

Return and Refund for Unopened Items

If you are not completely satisfied with your purchase and the product remains in new and unopened condition, you may return the item for a refund or exchange. The following conditions apply:

• Time Frame: You have 30 calendar days from the date of purchase to return an unopened product.
• Condition: The product must be in its original, unopened, and unused condition.

Process for Returns and Refunds

To initiate a return, please follow these steps:

1. Contact Us:

   • Email us at [email protected] or call us at 801-814-2654 to inform us of your intent to return the product.
   • Provide your order number and details about the product you wish to return.

2. Return Authorization:

   • We will issue you a Return Authorization (RA) number. This number must be included with your return package.

3. Shipping:

   • Ship the unopened product to the address provided by our customer service team.
   • It is recommended to use a trackable shipping method as we are not responsible for lost or damaged returns.

4. Inspection:

   • Upon receiving your return, we will inspect the product to ensure it is in its unopened and new condition.

5. Refund:

   • If the return is approved, we will process your refund to the original method of payment. Please allow a reasonable time for the refund to be completed.

Non-Refundable Items

Certain items are non-refundable including:

• Opened products
• Items marked as final sale or non-returnable at the time of purchase

Contact Us

If you have any questions about our cancellation and refund policy, please contact us at:

• Email: [email protected]
• Phone: 801-814-2654